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Fun Activities for Customer Service Training
Customer service representatives are the front line of business. Their response to customer requests and questions can determine customer satisfaction. Satisfied customers equal increased business....
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Fun Ways to Teach Customer Service
Effective customer service representatives are possibly the most valuable soft asset a company possesses. If you compare the cost of acquiring new customers through advertising, marketing, account...
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USPS Customer Service Complaints
In 2009, the United States Postal Service (USPS) was on track to lose $7 billion, and over the years, the Internet has eroded much of its business. This has led to talk about privatizing USPS. Added to...
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How to Dress for a Customer Service Job
So you got that customer service job. You're wondering what to wear on your first day. Most employers will discuss this with you before or during the interview or when you get the job, but occasionally...
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ABCs of Customer Service
Learn the ABCs of customer service, including your attitude, business knowledge and customer-oriented service with expert training tips in this free online customer service training video clip.
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The Importance of Attitude in Customer Service
Learn how to improve employee attitude in customer service by stressing its importance with expert training tips in this free online customer service training video clip.
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Watch How you Say Things in Customer Service
Learn how a customer reacts to how you say things with expert training tips in this free online customer service training video clip.
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How to Show Customers Appreciation
Make sure your customers know that their business is valued with expert training tips in this free online customer service training video clip.
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Customer Service Tips
Get an overview of customer service training with expert training tips in this free online customer service training video clip.
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Skills Needed for a CRM
Good customer service is imperative to a business' success. It follows simple logic: If a customer feels appreciated and that his or her needs have been met, he or she is likely to continue to pay for...
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